Housekeeping Assistant

As a Housekeeping Assistant of the Chateau Impney Hotel, part of the Greyfort Group, you will have the vision to be part of the team and become an inspired individual, providing exceptional customer service and experiences which constantly exceed expectations. The company offers a stylish setting for weddings and events with extensive conferencing and exhibition facilities, including the Regent centre, which is one of the largest exhibition spaces in the West Midlands.

Position in Organisation

Reports to: Housekeeping Supervisor

Responsible for: no direct team reports

Hours of work: On a rota basis. To include evenings, weekends and bank holidays

Key Responsibilities

Customer service

  • To ensure the highest standards of cleanliness, hygiene and attention to detail in respect of guest bedrooms, corridors and public areas
  • Ensure you comply with the Chateau Impney experience – our customer service directive

Operational management

  • Complete the cleaning of all guest rooms assigned to you in line with company standards
  • Clean rooms in line with the daily needs of the business
  • Ensure bedrooms and bathrooms are clean, welcoming and attractive when you leave them
  • Safely dispose of rubbish and any unwanted equipment
  • To address with priority any issues which could impact on guest satisfaction
  • Inform Maintenance and the Duty Manager of any issues within guest rooms needing attention
  • Record and store safely any items of lost property with which you are entrusted
  • Maintain all stocks of linen, towels and toiletries which are in your care to the highest standards and advise the Housekeeping Supervisor of any damage or destruction 
  • Ensure you are always polite, well presented and your uniform is clean, pressed and in adherence to company standards
  • Ensure your work area is tidy and well maintained at all times
  • Accept and carry out any reasonable duties assigned to you by your manager or by any member of the hotel management team
  • Attend all relevant training as required by your manager

Relationship management

  • Ability to communicate with employees and clients in a professional and courteous manner
  • Negotiate with others and resolve conflicts, particularly in sensitive situations

Health and safety

  • Ensure you are informed of and trained in safe practices and procedures in your specific areas of work
  • Ensure you are familiar with hotel emergency procedures 
  • Ensure you are fully compliant with the hotel Health & Safety policy
  • Ensure you are fully compliant with the hotel Fire Safety policy
  • Ensure back of house and preparation areas are maintained and clean
  • Use and store chemicals safely and according to relevant COSHH data sheets 

Essential Skills and Qualifications

  • Strong communication skills 
  • Strong time management skills
  • Strong organisational skills
  • Ability to work with little or no supervision 
  • Flexible towards working hours including weekend and bank holidays

Essential attributes

  • Attention to detail 
  • Ability to work as an individual
  • Well-organised 
  • Takes initiative
  • Flexibility
  • Problem Solving 

Applications by CV and covering letter to Kelly Bayton, email address,

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