Chateau Impney Hotel and Exhibition Centre

Front of House Manager

As the Front of House Manager of the Chateau Impney Hotel, part of the Greyfort Group, you will have the vision to develop and mentor a team to become inspiring individuals, providing exceptional customer service and experiences which constantly exceed expectations. The company now offers a stylish setting for weddings and events with extensive conferencing and exhibition facilities, including the Regent centre, which is one of the largest exhibition spaces in the West Midlands.

Position in Organisation

Reports to: General Manager

Responsible for: Front of House Team and Housekeeping

Key Responsibilities

Team leadership

This role requires a strong personality to be able to lead by using different management styles with a hands-on approach which leads by example to create a positive environment for team development.   This will include

  • Co-ordinate and carry out relevant training
  • Ensure all guests receive friendly and attentive service

Ensure the adequate completion of all shift procedures within your team

Customer service

To provide exceptional customer service with high quality.  Ensure team members understand customer needs and deliver the expected outcomes.

To ensure reception team are able to complete reservations to company standards

Operational management

This role is required to manage 3 teams, Hotel Reception, Housekeeping and Night Porter.   Including,

  • Compile weekly departmental rotas in line with the needs of the business
  • Ensure hotel standards and procedures are always in place and maintained 
  • Perform Duty Manager function when required
  • Carry out regular performance reviews with staff for whom you are responsible
  • Highlight issues affecting the operation of the business to your line manager
  • Actively promote guest relations and sales
  • Ensure high standards of cleanliness and security in both front and back of house areas of the hotel
  • Ensure reservations systems are checked regularly in line with company standards and policies
  • Control departmental budgets in line with targets set
  • Assist the finance team with invoice/account queries and chasing payment for outstanding sales ledger balances 

Assist with compiling new procedures and systems to increase efficiency and profitability

Relationship management

Develop and maintain collaborative relationships with key clients both internally and externally

  • The people skills required to deal with challenging clients
  • Ability to communicate with employee and clients in a professional and courteous manner

Negotiate with others and resolve conflicts

Health and safety

To ensure staff are informed of and trained in safe practices and procedures in their specific areas of work.   To be confidant and familiar with hotel emergency procedures, Health & Safety policy and the hotel Fire Safety policy.

Essential Skills and Qualifications

  • Diploma in Hospitality level 3 or above
  • Strong motivational and empowerment skills
  • Strong communication and management skills 
  • Have a business aptitude

Essential attributes

  • Critical thinking
  • Problem solving 
  • Conceptual
  • Analytical 
  • Presentation skills
  • Flexibility
  • Collaboration
  • Possesses managerial courage
  • Takes initiative
  • Works well with all kinds of people

Remains calm under pressure

Applications by CV and covering letter to Julie Bellerby, email address,

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