Christmas Party Nights Throughout December – £47 per Person
7 December 2019
As the Front of House Manager of the Chateau Impney Hotel, part of the Greyfort Group, you will have the vision to develop and mentor a team to become inspiring individuals, providing exceptional customer service and experiences which constantly exceed expectations. The company now offers a stylish setting for weddings and events with extensive conferencing and exhibition facilities, including the Regent centre, which is one of the largest exhibition spaces in the West Midlands.
Position in Organisation
Reports to: General Manager
Responsible for: Front of House Team and Housekeeping
This role requires a strong personality to be able to lead by using different management styles with a hands-on approach which leads by example to create a positive environment for team development. This will include
Ensure the adequate completion of all shift procedures within your team
To provide exceptional customer service with high quality. Ensure team members understand customer needs and deliver the expected outcomes.
To ensure reception team are able to complete reservations to company standards
This role is required to manage 3 teams, Hotel Reception, Housekeeping and Night Porter. Including,
Assist with compiling new procedures and systems to increase efficiency and profitability
Develop and maintain collaborative relationships with key clients both internally and externally
Negotiate with others and resolve conflicts
Health and safety
To ensure staff are informed of and trained in safe practices and procedures in their specific areas of work. To be confidant and familiar with hotel emergency procedures, Health & Safety policy and the hotel Fire Safety policy.
Essential Skills and Qualifications
Remains calm under pressure
Applications by CV and covering letter to Julie Bellerby, email address, email@example.com