Chateau Impney Hotel and Exhibition Centre

Part Time Front of House Assistant

As a Front of House Assistant of the Chateau Impney Hotel, part of the Greyfort Group, you will have the vision to develop into an inspiring individual, providing exceptional customer service and experiences which constantly exceed expectations.
The company offers a stylish setting for weddings and events with extensive conferencing and exhibition facilities, including the Regent centre, which is one of the largest exhibition spaces in the West Midlands.

Position in Organisation

Reports to: Reception Manager

Responsible for: No direct reports

Key Responsibilities

Team leadership

To be proactive in delivering the teams objectives

Customer service

Your role will be to welcome all guests to the Hotel or on the telephone in a polite, professional manner

Operational management

  • Ensure all arriving and departing guests are dealt with according to company policy
  • Assist guests with information about the hotel, its services and the local area
  • Take customer reservations for bedrooms and dining in person, over the telephone or by email
  • To address with priority any issues which could impact on guest satisfaction
  • The role requires different shift patterns to be worked, you will need to be flexible and be able to work weekends

Relationship management

  • To represent the company in a customer facing role

Health and safety

Ensure staff are informed of and trained in safe practices and procedures in their specific areas of work.

To comply with statutory and Company regulations relating to health and safety, food hygiene, licensing regulations, fire procedures and security of premises and property

Essential Skills and Qualifications

  • Previous Hotel reception experience advantageous
  • Strong motivational and empowerment skills
  • Strong communication skills 
  • Strong relationship management skills
  • IT skills especially in Microsoft packages
  • Have a can-do attitude

Essential attributes

  • Critical thinking
  • Problem solving 
  • Conceptual
  • Analytical 
  • Confidential
  • Flexibility
  • Collaboration
  • Takes initiative
  • Works well with all kinds of people
  • Remains calm under pressure

Applications by CV and covering letter to Julie Bellerby, email address,


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