Chateau Impney Hotel and Exhibition Centre

Food and Beverage Assistants

We are looking for Food and Beverage Assistants to help us provide guests with a memorable dining experience.

Position in Organisation

Reports to: Head of Department

Responsible for: no direct team reports

Hours of work: On a Rota Basis. To include evenings, weekends and bank holidays

Key Responsibilities

Team leadership

To be proactive in delivering the teams objectives

Customer service

  • Ensure you understand customer needs and deliver the expected outcomes
  • Ensure you understand department needs and deliver the expected outcomes

Operational management

  • Understand team strategies and objectives
  • Ensure restaurant and banqueting rooms are clean, tidy and maintained in line with health and safety requirements, reporting any breaches or hazards to your line manager
  • Take customers food and drink orders and deliver orders to customers
  • Ensure all cash in your care is banked and handled according to company procedures
  • Ensure you are well presented and your uniform is clean, pressed and in adherence to company standards
  • To ensure that all machinery and plant that you operate is always maintained and clean, and that proper health and safety guidelines and requirements are followed at all times
  • Accept and carry out any reasonable duties assigned to you by your manager or any member of the hotel management team

Relationship management

  • Develop and maintain collaborative relationships with the team
  • Ability to communicate with peers and clients in a professional and courteous manner
  • Negotiate with others and resolve conflicts

Health and safety

  • Ensure you are informed of and trained in safe practices and procedures in your specific area of work
  • Ensure both front and back of house and preparation areas are maintained and clean
  • Ensure you are familiar with hotel emergency procedures
  • Use and store chemicals safely and according to relevant COSHH data sheets
  • Ensure you work in a manner that is always fully compliant with Health and Safety legislation and hygiene protocols 

Essential Skills and Qualifications

  • Strong motivational and empowerment skills
  • Strong communication skills 
  • Flexible towards working hours including weekend and bank holidays

Essential attributes

  • Problem solving 
  • Flexibility
  • Takes initiative
  • Works well with all kinds of people
  • Remains calm under pressure
  • Well organised
  • Adaptable and flexible
  • A keen eye for detail

Applications by CV and covering letter to Kelly Bayton, email address, hr@greyfort.co.uk

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