Food and Beverage Assistants, Chateau Impney Hotel

We are looking for Food and Beverage Assistants to help us provide guests with a memorable dining experience.

Position in Organisation

Reports to: Head of Department

Responsible for: no direct team reports

Hours of work: On a Rota Basis. To include evenings, weekends and bank holidays

Key Responsibilities

Team leadership

To be proactive in delivering the teams objectives

Customer service

Operational management

Understand team strategies and objectives
Ensure restaurant and banqueting rooms are clean, tidy and maintained in line with health and safety requirements, reporting any breaches or hazards to your line manager
Take customers food and drink orders and deliver orders to customers
Ensure all cash in your care is banked and handled according to company procedures
Ensure you are well presented and your uniform is clean, pressed and in adherence to company standards
To ensure that all machinery and plant that you operate is always maintained and clean, and that proper health and safety guidelines and requirements are followed at all times
Accept and carry out any reasonable duties assigned to you by your manager or any member of the hotel management team

Relationship management

Develop and maintain collaborative relationships with the team
Ability to communicate with peers and clients in a professional and courteous manner
Negotiate with others and resolve conflicts

Health and safety

Ensure you are informed of and trained in safe practices and procedures in your specific area of work
Ensure both front and back of house and preparation areas are maintained and clean
Ensure you are familiar with hotel emergency procedures
Use and store chemicals safely and according to relevant COSHH data sheets
Ensure you work in a manner that is always fully compliant with Health and Safety legislation and hygiene protocols

Essential Skills and Qualifications