We are looking for Food and Beverage Assistants to help us provide guests with a memorable dining experience.
Position in Organisation
Reports to: Head of Department
Responsible for: no direct team reports
Hours of work: On a Rota Basis. To include evenings, weekends and bank holidays
Key Responsibilities
Team leadership
To be proactive in delivering the teams objectives
Customer service
- Ensure you understand customer needs and deliver the expected outcomes
- Ensure you understand department needs and deliver the expected outcomes
Operational management
- Understand team strategies and objectives
- Ensure restaurant and banqueting rooms are clean, tidy and maintained in line with health and safety requirements, reporting any breaches or hazards to your line manager
- Take customers food and drink orders and deliver orders to customers
- Ensure all cash in your care is banked and handled according to company procedures
- Ensure you are well presented and your uniform is clean, pressed and in adherence to company standards
- To ensure that all machinery and plant that you operate is always maintained and clean, and that proper health and safety guidelines and requirements are followed at all times
- Accept and carry out any reasonable duties assigned to you by your manager or any member of the hotel management team
Relationship management
- Develop and maintain collaborative relationships with the team
- Ability to communicate with peers and clients in a professional and courteous manner
- Negotiate with others and resolve conflicts
Health and safety
- Ensure you are informed of and trained in safe practices and procedures in your specific area of work
- Ensure both front and back of house and preparation areas are maintained and clean
- Ensure you are familiar with hotel emergency procedures
- Use and store chemicals safely and according to relevant COSHH data sheets
- Ensure you work in a manner that is always fully compliant with Health and Safety legislation and hygiene protocols
Essential Skills and Qualifications
- Strong motivational and empowerment skills
- Strong communication skills
- Flexible towards working hours including weekend and bank holidays
Essential attributes
- Problem solving
- Flexibility
- Takes initiative
- Works well with all kinds of people
- Remains calm under pressure
- Well organised
- Adaptable and flexible
- A keen eye for detail
Applications by CV and covering letter to Kelly Bayton, email address, hr@greyfort.co.uk
