Chateau Impney Hotel and Exhibition Centre

Bars Assistant

As a bar assistant you will help to provide guests with a memorable dining experience working at the Chateau Impney Hotel, part of the Greyfort Group. You will have the vision to be an inspired individual, providing exceptional customer service and experiences which constantly exceed expectations. You will assist the Head of Department to achieve the company’s strategy to produce both banqueting and fine dining food experiences. The company now offers a stylish setting for weddings and events with extensive conferencing and exhibition facilities, including the Regent centre, which is one of the largest exhibition spaces in the West Midlands.

Hours of work: On a Rota Basis. To include evenings, weekends and bank holidays

Position in Organisation

Reports to: Head of Department

Responsible for: no direct team reports 

Key Responsibilities

Team leadership

  • To be proactive in delivering the teams objectives

Customer service

  • Ensure you comply to the Chateau Impney experience – our customer service directive 
  • Ensure team members understand customer needs and deliver the expected outcomes
  • Ensure you understand department needs and deliver the expected outcomes

Operational management

This role is required to

  • Understand team strategies and objectives
  • Ensure hotel bars are clean, tidy and maintained in line with health and safety requirements at all times, reporting any breaches or hazards to your line manager
  • Take customer food and drink orders and deliver orders to customers
  • Ensure all cash in your care is banked and handled according to company procedures
  • Ensure you are well presented and your uniform is clean, pressed and in adherence to company standards
  • To ensure that all machinery and plant that you operate is always maintained and clean, and that proper health and safety guidelines and requirements are followed at all times
  • Ensure you leave the bar in a tidy and clean manner including all glasses are washed and ready for use at the end of your shift
  • Accept and carry out any reasonable duties assigned to you by your manager or any member of the hotel management team
  • Ensure back of house and preparation areas are maintained and clean

Relationship management

  • Develop and maintain collaborative relationships with the team
  • Ability to communicate with peers and clients in a professional and courteous manner
  • Negotiate with others and resolve conflicts

Health and safety

  • Ensure you are informed of and trained in safe practices and procedures in their specific areas of work
  • Ensure both front and back of house and preparation areas are maintained and clean
  • Ensure you are familiar with hotel emergency procedures
  • Use and store chemicals safely and according to relevant COSHH data sheets
  • Ensure you work in a manner that is always fully compliant with Health and safety legislation and hygiene protocols 

Essential Skills and Qualifications

  • Strong motivational and empowerment skills
  • Strong communication skills 
  • Flexible towards working hours including weekend and bank holidays

Essential attributes

  • Problem solving 
  • Flexibility
  • Takes initiative
  • Works well with all kinds of people
  • Remains calm under pressure
  • Well organised
  • Adaptable and flexible
  • A keen eye for detail

Applications by CV and covering letter to Kelly Bayton, email address, hr@greyfort.co.uk

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