Chateau Impney Hotel and Exhibition Centre

Bars Manager

As the Bars Manager of the Chateau Impney Hotel, part of the Greyfort Group, you will have the vision to develop and mentor a team to become inspiring individuals, providing exceptional customer service and experiences which constantly exceed expectations. The company offers a stylish setting for weddings and events with extensive conferencing and exhibition facilities, including the Regent centre, which is one of the largest exhibition spaces in the West Midlands.

Position in Organisation

Reports to: General Manager

Responsible for: Bar Assistants 

Key Responsibilities

Team leadership

This role requires a strong personality to be able to use different management styles, with a hands-on approach which leads by example to create a positive environment for team development.   This will include

  • Supervise your department and assist employees as required
  • To perform Duty Manager function as required
  • Ensuring team members have individual performance plans

Monitor team performance and conduct regular appraisals

Customer service

  • To provide exceptional customer service with high quality, often large number of guests for restaurant, banqueting, weddings and events 
  • Ensure team members understand customer needs and deliver the expected outcomes
  • Ensure you comply with the Chateau Impney experience – our customer service directive

Operational management

This role is required to

  • Develop team programmes that support the organisation’s business strategy 
  • Monitor and report on progress towards achievement of plans and strategies 
  • To control operating expenses in line with budgets set by the General Manager, particularly payroll and liquor cost of sale
  • Recommend procedural and profitability improvements as they are identified
  • Ensure all cashing up procedures are followed at all times and all shifts are balanced before being banked
  • Complete weekly departmental rotas in line with the needs of the business
  • Foster a customer-focused working environment, with clear responsibilities and expectations for team members.
  • Understand team member’s strategies and objectives
  • Motivation to learn and constantly improve processes
  • Precise attention to detail
  • The ability to organise multiple work assignments and establish priorities
  • Control stock in line with pre-determined budgeted levels 
  • Maintain our 5* Food Hygiene rating
  • Ensure all bars are clean , tidy and maintained in line with company policies
  • Ordering, stock control, rotation and deliveries ensuring condition of product is maintained and wastage minimised
  • To ensure accurate stock-takes are carried out according to company policy

Relationship management

  • Develop and maintain collaborative relationships with key clients both internally and externally
  • The people skills required to deal with challenging clients
  • Ability to communicate with employee and clients in a professional and courteous manner

Negotiate with others and resolve conflicts

Health and safety

  • Ensure staff are informed of and trained in safe practices and procedures in their specific areas of work
  • Ensure back of house and preparation areas are maintained and clean
  • Ensure you are familiar with hotel emergency procedures
  • Use and store chemicals safely and according to relevant COSHH data sheets
  • Ensure you and your team work in a manner that is always fully compliant with Health and Safety legislation and hygiene protocols 
  • Ensure the safe storage and monitoring of liquor ensure staff are informed of and trained in safe practices and procedures in their specific areas of work.

Essential Skills and Qualifications

  • At least 2 years’ experience managing a team in a Bar environment
  • Strong motivational and empowerment skills
  • Strong communication and management skills 
  • Have a business aptitude
  • Must be driven, passionate and intuitive

Essential attributes

  • Critical thinking
  • Problem solving 
  • Conceptual
  • Analytical 
  • Presentation skills
  • Flexibility
  • Collaboration
  • Possesses managerial courage
  • Takes initiative
  • Works well with all kinds of people
  • Remains calm under pressure

Applications by CV and covering letter to Julie Bellerby, email address, hr@greyfort.co.uk

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